Welcome to the Auction.net Help Desk. In this help section you can find answers to frequently asked questions. If you have a question that is not addressed here, please email us at firstname.lastname@example.org or you can contact CHAT TV Administration email@example.com
How do I get started?
In order to bid on an item, you must register first. You must be 18 years or older to bid.
Register early! Don't leave your registration to the last moments of the auction as you may be disappointed; the system requires enough time to receive your registration and validate your e-mail address and confirmation before you can bid.
Click on the "Register" button, and enter your personal information.
Please fill in all required fields. (A credit card is not required to register.)
You must have a valid e-mail address, as we will email you a registration letter, which you will have to open and click on the link enclosed to activate your account.
If two people in the same household both want to bid separately on auction items, they must register separately with two different e-mail addresses. Each person can register only once with the same email address. You cannot register twice (different usernames) using the same e-mail address.
Once you have registered and received the registration letter to activate your account, you can begin bidding.
How do I find items that I might like to bid on?
There are two methods to find items. You can browse through the auction categories to see if there are any items of interest to you, or you can enter a keyword in the "Search" section on the site.*Note item photos are reference to businesses products and services and may not be the exact product you are bidding on. Please refer to the descripton for exact details.
How do I bid?
Click on the item of interest and follow the directions on the screen. Please note that by placing a bid you are making a contract between you and the seller. Once you place a bid, you cannot retract it. It may be illegal to win an auction item and not purchase the item.
Can I retract a bid once it has been placed?
No, please bid carefully. You cannot retract a bid once it is placed.
You are responsible for each bid you place on each item so please bid carefully. In the event a bid is placed above the value of any item, an error message will be displayed and you will not be able to place a bid over the value of the item. Please double check all bids before confirming them.
What is the Five Minute Rule?
Items in the auction will remain open until bidding has stopped for five minutes, even after the items' time has expired. Remember to keep refreshing your page if you are watching items closing. If no one bids five minutes before closing, the item will then automatically close. **This means that the bidding can continue as long as people keep the 5 minute rule open.
My Watch List
You can create a list of items you would like to buy or are interested in. All the items in the auction have a link to the "My Watch List". As you are browsing, you can add the items you are interested in to your watch list. This makes it easier to track your favorite items.
What if I am the successful bidder on an item?
If you are the high bidder when the auction closes you will receive a notification by e-mail. Certificates will be available for pick-up at the CHAT Media Centre beginning the MONDAY FOLLOWING AUCTION CLOSE, between 8:30am and 5:00pm weekdays. High bidders must make arrangements for payment of the item within 10 days.
VISA, MasterCard, Cash and Debit are accepted. No cheques.
*If you are unable to pick up your certificate(s) within the 10 days payment can be made by VISA or MasterCard over the phone call (403) 548-8282. In some cases we can mail your certificate(s) however we are unable to guarantee certificate(s) sent by Canada Post.
What do I do once my payment has been processed?
Once you have paid for your item, you will receive a Proof of Purchase Certificate. You will need to take your Proof of Purchase Certificate with you to pick up your item from the sponsor business.*Note your proof of purchase may contain the businesses gift card you do not need to pick up your item from sponsor business in the instance.
CHAT Auction.net & CHAT TV are not responsible for the contractual agreement between the seller and the buyer based on the terms and conditions outlined in CHAT Auction.net.
Do any charges get added to our auction bid if we win?
As per Federal and Provincial Tax laws, all applicable taxes will be applied the same way they would apply if you were to purchase the item directly from the supplying business.
When does the auction close?
The items will close according to various categories over the course of four days: March 25, 26, 27 & 28 2019. Check each category to determine the closing day and time. Note: All closing items are subject to the Five Minute Rule. Reminder they are picked up the following MONDAY after the entire auction is closed.
Where can I provide feedback on auction.net?
If you have any comments or suggestions for our next auction, please contact us via e-mail: firstname.lastname@example.org or use the feedback form. For direct repose from CHAT Auction Administration contact email@example.com.
If you are not receiving e-mails then please check in the Hotmail Junk Folder.
CHAT Auction.net & CHAT TV and its suppliers cannot be responsible for any Internet access outages or computer issues for auction registrants. For technical support consult your Internet access provider or computer service technician.